Shipping is free on every order over €50. Below that, the exact cost appears at checkout before you pay.

We ship from warehouses in Asia, Europe and the United States. Your order goes out from the warehouse closest to your address; if that one is out of stock, we dispatch it from a warehouse in another region instead, so you are not left waiting for a restock.

How long you wait depends on where the parcel is going and on the delivery option you pick at checkout. Each option carries its own handling and transit time.

The full breakdown is on our shipping and returns page.

Yes, as long as the order has not left the warehouse yet. Write to us with your order number and the correct address, and put Urgent: change address in the subject line so it reaches the right person quickly.

Once a parcel is on its way we cannot redirect it. In that case contact the carrier with your tracking number.

Yes. It goes to your email the moment the order ships. Allow 24 to 48 hours for the carrier's first scan to appear, especially over weekends.

Use the link in the shipping email, or open the Track order page and enter your order number.

If tracking stops updating for a few days, contact the carrier first, they hold the live data. If the estimated delivery date passes with nothing at your door, write to us and we will sort it.

Yes. Every order comes with a 60-day money-back guarantee. Send it back within 60 days in its original packaging and we refund you in full.

Contact us with your order number and we send you the return address and the steps.

Yes, as long as it has not left the warehouse. Contact us with your order number and we will stop it.

If it has already shipped, keep the parcel and use the 60-day return instead, it costs you nothing either way.

Of course. Add everything you want to the cart and check out once. One order, one tracking flow, and you only cross the free shipping threshold once.

Our payment system flags orders that look unusual, for example when the card is issued in one country and the delivery address is in another. When that happens we hold the order and ask you to confirm the details, to protect both you and the cardholder.

Just reply to that email and we release the order straight away.

Not always. Items in the same order are sometimes packed separately so each one travels properly protected, even when you ordered them together.

Each parcel gets its own tracking, so nothing goes missing.

If the price of something you bought drops within 24 hours of your order, write to us and we refund you the difference.

Visa, Mastercard, American Express, Discover and Diners Club, plus PayPal, Shop Pay, Apple Pay and Google Pay.

We do not take cheques or money orders.

When you place the order, not when it ships. If you paid by debit card, your bank may hold the funds for a while before settling, which is normal and depends on the bank.

Once we process a refund, banks usually take up to 10 business days to show it on your statement. The exact wait depends on your bank.

If more than 10 business days have passed and there is still nothing, contact us with your order number and we will chase it.

Each product page has a Sizing chart button with the full measurement table. Use a soft measuring tape and measure directly on skin, not over clothes.

Still unsure which one to pick? Tap the chat button and one of our customer support team will go through your measurement with you.